1. Information we collect
We collect information you provide when you open an account, apply for a loan, contact member services, or use our digital banking products. This includes identification data (name, date of birth, government ID), contact details, employment and income information, and transaction history.
2. How we use information
We use your information to deliver banking services, verify identity, prevent fraud, comply with federal regulations (including the Bank Secrecy Act and USA PATRIOT Act), and improve our products. We do not sell member information to third parties.
3. Information sharing
We share information only with service providers under strict confidentiality agreements, with regulators when required by law, and with you when you authorize a transfer or third-party connection.
4. Security
We protect your data with encryption in transit and at rest, multi-factor authentication, continuous fraud monitoring, and SOC 2-aligned operational controls. Funds on deposit are federally insured by the NCUA up to applicable limits.
5. Your choices
You can update your contact preferences, enable two-factor authentication, review trusted devices, and download account data from the Security Center in online banking. To request deletion of marketing data, email privacy@evergreencommunitycreditunion.com.
6. Cookies
We use essential cookies to keep you signed in and analytics cookies (with consent) to improve site performance. You can disable non-essential cookies in your browser at any time.
7. Contact
Questions about this policy? Write to the Privacy Officer, 1903 L Street NW, Washington, DC 20036, or email privacy@evergreencommunitycreditunion.com.